Politique d’expédition

Fortemotus Shipping & Delivery Policy


At Fortemotus, we are committed to processing your orders efficiently and ensuring reliable, on-time delivery. Below is a detailed overview of our shipping policies, timelines, rates and related service terms.

Order Processing


Orders are generally processed and dispatched by 7:00 PM CT. During periods of high order volume, inventory restocking delays or warehouse closures, order processing may take up to 2 business days from the date your order is placed.

Shipping Times


  1. Free Shipping

    We offer free shipping on all global orders, with a delivery time of 7 to 15 business days.

  2. Standard Shipping Service

    We charge a flat shipping fee of US$3 for all global orders, with an estimated delivery time of 5 to 8 business days.
Please Note: The delivery times listed above are for reference only and are not guaranteed. Actual delivery speed may vary due to carrier (e.g. USPS) service efficiency, weather conditions, public holidays or other unforeseen circumstances.

  1. Order Tracking

    A tracking number will be sent to your email as soon as your order is shipped.

International Shipping Policy


Fortemotus ships to more than 60 countries and regions worldwide.

Free international shipping is available to most countries in Europe, the Asia-Pacific region and selected destinations once your order meets the required minimum purchase threshold.

International delivery typically takes 7–20 business days, depending on the destination country and local customs clearance procedures.

Customs Duties & Taxes: Customers are fully responsible for any import duties, VAT or other local fees imposed by their destination country.

Shipping Consolidation


All items in your order will be shipped in a single package unless product size or specifications require separate shipments. This policy helps reduce environmental impact and lower the risk of lost or delayed packages.

Order Tracking


Once your order has been shipped, you will receive a confirmation email containing your tracking information.

For any shipping-related questions or concerns, please contact us at support@fortemotus.com.

Order Modifications and Cancellations


  • Order Edits: If you need to make changes to your order, please contact us immediately at support@fortemotus.com and include your order number for faster assistance. Please note that no modifications can be made once an order has been shipped.
  • Order Cancellations: Unprocessed orders may be cancelled. To cancel an order, please reach out to our customer support team within 2 hours of placing your order.

Returns and Exchanges


For detailed instructions on returns and exchanges, please refer to our official Returns & Exchanges Policy.

Lost or Stolen Packages


Fortemotus is not responsible for lost or stolen packages after delivery. Please ensure your delivery address is a secure location. A tracking number will be emailed to you once your order is shipped for your reference.